I missed my delivery! What now?

We cannot be held responsible if the couriers attempt to make contact and no one responds or if no one is at the delivery address to accept the parcel and the parcel is returned or is not delivered in time.

If after the couriers make a few attempts to deliver and no one receives the order, the parcel will be returned to us, and we will require re-payment of the shipping amount to re-send your parcel.

If you would then require a refund and cancel your order, refunds of 50% of the cost of products in your order (-shipping) can be done.

I placed two consecutive orders. How will they be shipped?

If you placed two consecutive orders and both orders have the same shipping details, we will ship both orders in one shipment to the same address should both orders be ready together. If you require two separate shipments, please let us know.

My parcel is late! What should I do?

After handing a parcel over to the courier, we have no control over their delivery times, schedules or any delays caused on their side. The best way to get the current location is to use your tracking number on their website or contacting them directly. Is you are still not winning, please contact us on info@theprintery.co.za and we’ll try to help.

Do you ship internationally?

Yes we do. At this stage we only offer postage via South African Post Office (SAPO) as international parcels are very expensive. If you as international client don’t want the wait or risk via post office delivery and prefer an express courier, please email us before ordering on info@theprintery.co.za so we can make the necessary arrangements.

International Postage is R150 may take anything from 3 weeks to 8 weeks and we can not take responsibility for any delays via this method so please use at own risk and if you do not mind the wait. Some are quick, some take very long. It’s a gamble…

This will have to be collected from your nearest post office.

What shipping methods do you offer?

We know it is important for you to receive your purchase asap! (Nobody likes to wait)
That’s why we use The Courier Guy on all domestic orders. Straight to your door, no hassle.